Jclub Reviews

I asked for a refund through my credit card company, and received that within a few days. Choxi didn't respond to me for a few weeks, so I went ahead and wrote a report with my bank.

by Paula S. - September 12, 2016

0

0

Contacting them by phone, I have had no problems getting a refund.

by Enrique H. - September 10, 2016

0

0

I only received a store credit. The funny thing is that I am going through the same thing right now! With my original purchase back on April (I believe), I received a credit. I then ordered another handbag, NEVER GOT IT! I ordered another one, got that one. I still had some money left over as a credit so I ordered another handbag back in July, still haven't received it. This whole experience is making me laugh at this point. Choxi does not care about its customers, that's quite obvious to me, and I will no longer be one once I am able to finally use all of my store credit.

by Cooper333 - September 09, 2016

0

0

I've made multiple attempts to obtain a refund and so far have been unsuccessful. Even if I am able to obtain a refund, I will NEVER order from them again. I have made multiple attempts to obtain the refund. This is the response I finally got from them: "We would like to take this opportunity to thank you for your business, loyalty, and patience while Choxi.com has gone through a transition period. We are happy to report that Choxi.com is now under new Management. As a new management team, we are diligently working to clear the backlog of inquiries and shipments. This process will take a while; with more customer service agents coming back online each day and working day and night to get back on track, we will once again have the capacity to address each customer on a timely basis and we anticipate being full operational within the next 30 days. Within this time frame (and as soon as possible) you will be updated on the exact status of your order(s). We are working extremely hard with our suppliers to fulfill all orders as soon as possible. Our goal is to fulfill all outstanding orders within the next 30 days, but because of the number of suppliers involved, it may take up to 60 days. Once your order has processed and is ready to ship, tracking information will be emailed as normal. If you are expecting a refund, we expect that to be fully processed within the next 30 days as well. We've made significant changes at Choxi and we plan to be your favorite online shopping site again and once again, thank you for your patience. We sincerely apologize for not being able to respond to your inquiries on a timely basis prior to these changes. If your inquiry has not been addressed as of today, we ask that you send another email (or simply reply to this one) so that our customer service team can assist you right away. Thank you again for your business, loyalty and patience and we look forward to continuing to provide you with the products that keep you returning to our website often. Sincerely, Choxi.com management www.choxi.com Everything you love for less" If you have not ever ordered from Choxi, I recommend you spend your money elsewhere as you will not receive your order nor will you receive a refund!

by Williams781 - September 12, 2016

0

0

I was shocked I got the refund because it was two months and still no order. Yes I received a refund about three days after I talked to somebody. But before the refund I got an email from somebody and they asked if they could do anything to correct the situation. I deleted it. Screw them. Will never deal with them again. I hope they do go out of business. To treat customers the way they do, they don't deserve to be in business!

by Camila C. - September 09, 2016

0

0

I haven't received any items in the last 40 days. I have been unable to contact them

by Stacey748 - September 09, 2016

0

0

According to reports they are not paying their suppliers. Call your credit card company and dispute charges and you will get your money back

by Cherly780 - September 05, 2016

0

0

Not a special case unfortunately. Been a customer for years and they have failed to even reply to my inquiry about a refund for my last order placed on July 20. Your chances of getting a refund are slim... they will most likely give you a store credit, if that. Most credit card companies have a cap of 60-90 days to file a dispute. If you haven't already, I recommend at least contacting your credit card company to reverse the charge. Otherwise, you can file an online complaint with the FTC like I'm doing. If you want additional information, you can search the web. There are hundreds of complaints against his company, especially from vendors who say they have shipped merchandise, but were never even paid by Choxi.

by Roy Rogers - August 31, 2016

0

0

I disputed charges with my credit card company and got my money back right away. Don't waste your time trying to get results from Choxi.

by Burns - September 05, 2016

0

0

I will do that but so far I have followed all instructions from your customer service staff and believe me they have made a number of promises that have not been kept. To add insult to injury I am getting e-mails from the company saying "we miss you and want you back."

by Derek H. - July 29, 2016

1

0

Are the sizes true to form?

by Robinson - June 27, 2016

0

0

Takes months to receive order. Save your money and shop elsewhere.

by Reynolds - May 25, 2016

0

0